Here at Denny Bros we are truly committed to quality assurance, which is built into everything we do. It is a process and an attitude we have towards our work that, we believe, is in the long-term interests of our customers, shareholders, employees and the community.
Denny Bros is both ISO 9001 and ISO 14001 certified – awards which cover international standards around quality management and environmental management respectively. They demonstrate that we have reached industry benchmarks in these areas and that we continue to strive for improvements in all facets of the business.
ISO certification brings substantial benefits on many different levels, from cost reduction and increased customer satisfaction to less waste and improved staff morale.
Some of the key quality management processes we have in place at Denny Bros include:
We have identified a number of core benefits as we have embraced quality management.
With a business centred on quality management, costs are reduced, typically because there is less waste and fewer returns. These savings go straight onto the bottom-line to increase our profitability.
As we have better products and services that are constantly improving, our customers are more satisfied. This means we spend very little time dealing with complaints and more time focussing on customer needs. A lot of our new business comes from word of mouth.
A quality management approach is about improving quality within a process, not simply inspecting the quality of a process. This means there are less defects and waste. Here at Denny Bros we have embraced this approach not only because it makes good business sense but also because it makes good environmental sense.
Staff surveys show that our people are happy to work for an employer who pursues operational excellence. High levels of morale result in high levels of work quality and reduced staff turnover.
